CallPoint: Romanians with telephony and cable TV subscriptions are the biggest debtors

Romanians’ unpaid bills are generating a new quickly developing business on the Romanian market, that of debt collection. An example of a company operating in this field is CallPoint, a company that also provides call centre services domestically for 12 clients in fields such as retail, tourism, IT, telecom and financial.

“A rising number of industries in Romania, utilities, cable and telephony operators, are coping with a large number of debtors,” Gregoire Vigroux, co-founder of CallPoint New Europe told ZF. According to him, the average debt collection rate ranges between 70 and 80%.
In Romania, CallPoint provides debt collection services for a bank and a financial institution. Also, it provides call centre services to a retail company and sales by phone to a telecom operator.
The company estimates 2m-euro turnover this year in Romania and 7m-euro turnover for the entire group. Last year, CallPoint posted 183,000-euro losses amid 860,000-euro turnover.