Banking services are still primitive in many respects, both in terms of offer and client appetite, considering only a low percentage of bank clients are used to online banking services, believes George Mucibabici, Deloitte chairman.
As for banking market competition, he maintains things can now
changed by improving services quality, with international banks
present on the domestic market playing a major role in this
regard.
“There’s still enough room to improve and simplify procedures in
client relationships. A risk for the banking system, particularly
for the banks that opened a lot of subsidiaries, comes from
newcomers, which will bring and implement completely online
platforms. Hence, there’s potential in this sense on the Romanian
market and I believe this can only help the industry”.
Deloitte chairman considers that development of the banking sector
the will be much more balanced in the coming period, after the boom
years when lending institutions mainly focused on the retail
segment, with a shift to funding sound businesses.
Mucibabici also says bankers were lured by the mirage of real
estate in the boom period and sought to fund projects as large as
possible, many of which have now been abandoned.